Contact
AÃRK COLLECTIVE Pty Ltd
PO Box 6030 / St Kilda Rd
Melbourne, VIC 8008
AustraliaABN: 93143876066
ACN: 143876055GENERAL INFORMATION
For general inquiries, please email:
info@aarkcollective.comSALES
If you are a distributor or agent
interested in working with us:
sales@aarkcollective.com
PRESS
If you need pictures and input for
communication:
press@aarkcollective.comSERVICE
If you have any warranty issues:
service@aarkcollective.comReturns & Exchanges
All purchases from aarkcollective.com are entitled to a 14-day money back guarantee. If you are not happy with your purchase for any reason, you can return your watch to us within the first 14 days following your delivery date and we will offer you a full refund or exchange. Returns will only be accepted if the item is in new, unused and re-sellable condition, and with the original packaging. Shipping charges on returned merchandise are at the customer's expense. Refunds for returned merchandise will be made within 2 weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs.
To make a return, please contact us by email at service@aarkcollective.com to notify us of the reason of your return. Please include your full name and order number as reference. Upon receipt of your email we will send you a Returns Authorisation email including a Returns Form and Returns Code.
Faulty products that have been purchased from aarkcollective.com can be replaced or refunded within 14 days after delivery. For products that become faulty after the 14 days guarantee or have been purchased from an authorised reseller, we offer a 2 year limited warranty. Please refer to our warranty section for more information.
Shipping & Delivery
AÃRK Collective ships worldwide and all shipping charges are included in the price stated on the website. Australian orders are shipped for FREE using Australia Express Post, which provides an overnight service to most major cities, and a two-day service for the rest of the country. All International orders are shipped by UPS, DHL, FedEx or Australia Post with an option for standard shipping or express shipping. A tracking number will be sent to you via email once your order has been dispatched so you can track your item, and a signature will be required upon delivery.
Once payment has been received we usually dispatch your order within 24 hours. Delivery times vary depending on the country and Customs issues and are therefore only indicative. You may also be responsible for import duties and taxes on your international order. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local Customs office for additional information.
AUSTRALIA EXPRESS
Overnight / Trackable
FREEINTERNATIONAL EXPRESS
2-4 Days / Trackable
$25 USDPayment / Security & Privacy
We accept online payments by Visa, MasterCard, American Express or Pay Pal. When purchasing from AÃRK Collective your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. Credit card details are never stored on the aarkcollective.com website in any way, and are passed on directly to our Payment Gateway (ANZ eGate) for authorisation and authentication.
AÃRK Collective values our customer’s privacy. We protect your personal details and do not sell or give them to other parties. The information that is collected by AÃRK is used for ordering and delivery only. Users who have opted (subscribe) to receive newsletter emails from AÃRK Collective about product updates, specials and news may unsubscribe at any time.
Warranty
AÃRK watches are warranted to the original owner for two years from the date of purchase. The warranty covers any and all parts of the watch that may need repair due to defects in materials or workmanship under normal use. AÃRK Collective's obligations hereunder are limited to repair or replacement at its option. The warranty excludes the battery, strap and excessive wear or damage to the case or crystal. AÃRK watches is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the timepiece. Any claim made under the above warranties directly with AÃRK will involve you returning the defective goods to us, at your expense. AÃRK will cover the cost of returning the repaired or replacement product to you. When returning the product please include a copy of the warranty form and also proof of purchase.
Disclaimer
Products displayed on this website are available while stocks permit and can be removed without any prior notice. The pricing and descriptions of products can also be amended at any point without notice being given. We aim to display the colours of our products as accurately as possible, however as resolution, print methods and screen settings can affect how an item is displayed, the accuracy of colours cannot be guaranteed.
We reserve the right to refuse to supply products to any individual or company. AÃRK is a Trade Mark of AÃRK Collective Pty Ltd, registered Company of Australia at 15 Field St, McKinnon VIC Australia, ACN number 986 5344 70. All associated Intellectual property, including text, product names and descriptions, imagery, brochures and web site design remain the property of AÃRK Collective Pty Ltd and cannot be reproduced without prior written consent. These Terms and Conditions may be updated at any time.
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