All purchases from aarkcollective.com are entitled to a 14-day money back guarantee. If you are not happy with your purchase for any reason, you can return your watch to us within the first 14-days following receipt of your order and we will offer you a full refund or exchange. Returns will only be accepted if the item is in new, unused and re-sellable condition, and with the original packaging. Shipping charges on returned merchandise are at the customer’s expense. Refunds for returned merchandise will be made within 2 weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes incurred will not be refunded. Neither will shipping costs.

To make a return, please contact us by email at service@aarkcollective.com to notify us of the reason of your return. Please include your full name and order number as reference.

Faulty products that have been purchased from aarkcollective.com can be replaced, or refunded within 14-days after delivery. For products that become faulty after the 14 days guarantee or have been purchased from an authorised reseller, we offer a 2-year limited warranty. Please refer to our warranty section for more information.

AÃRK Collective ships worldwide. All shipping charges, and delivery timeframes are as stated on checkout. Australian orders are shipped for FREE using Australia Post, which provides an overnight service to most major cities, and a 2-6 business day service for the rest of the country. International orders are shipped via DHL or Australia Post, depending on your preference for an express or economy service.

Once you have completed the checkout process your order will be dispatched within 1-2 business days. Delivery timeframes are subject to carrier updates and are therefore indicative only. Dependent on location, international orders may be subject to import duties and taxes which are the sole responsibility of the receiver. Unfortunately we have no control over these charges and associated delays, therefore we suggest that you contact your local Customs office for additional information ahead of purchase.

We reserve the right to charge a reasonable fee for redelivery charges in the event that you do not, or are unable to, accept delivery of goods for any reason. Shipments which are returned to sender and no longer wanted by the customer will be refunded less the delivery expense.

We accept online payments by Visa, MasterCard, or Pay Pal. When purchasing from AÃRK Collective your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. Credit card details are never stored on the aarkcollective.com website in any way, and are passed on directly to our Payment Gateway (ANZ eGate) for authorisation and authentication.

We respect the privacy of everyone who visits this site. Please read our Privacy Policy so that you have an understanding of how we collect and use the personal information that you provide to us.

Privacy Policy
Personal Information
We protect your personal details and do not sell or give them to other parties. The information that is collected by AÃRK is used for ordering and delivery only. Users who have opted (subscribe) to receive newsletter emails from AÃRK Collective about product updates, specials and news may unsubscribe at any time.

Third Party Tracking Tools
The AÃRK Collective website uses cookies, tracking pixels and related technologies to learn more about the way you interact with our content and more importantly to help us improve your user experience when visiting our site.

Cookies are small data files that are served by our platform and stored on your device which have the ability to store certain information that identifies:
—Your computer’s internet protocol (IP) address
—The type of browser you use and any additional browser software you have installed
—User behaviour (for web analysis services and third party tracking tools such as targeted advertising)

A cookie does not have the ability to collect personally identifiable information about you. Any personal information provided to us which identifies you as an individual or from which your identity can be reasonably ascertained (such as your home address and home telephone number for example) will only be used for the purposes for which it was collected.

By accessing or using this website you acknowledge and agree to be bound by this privacy notice.

You can choose to reject or block the cookies set by this website or any third party suppliers by changing your browser settings – see the Help function within your browser for clarification. Additionally, for further information on how you can opt out of receiving targeted advertising please visit the Digital Advertising Alliance (DAA) website.

Changes to the Privacy Policy
AÃRK Collective reserves the right to modify this Privacy Policy at any time, so please review this page frequently as any changes will be outlined here.

AÃRK watches are warranted to the original owner for two years from the date of purchase. The warranty covers any and all parts of the watch that may need repair due to defects in materials or workmanship under normal use. AÃRK Collective’s obligations hereunder are limited to repair or replacement at its option. The warranty excludes the battery, strap and excessive wear or damage to the case or crystal. AÃRK watches is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the timepiece. Any claim made under the above warranties directly with AÃRK will involve you returning the defective goods to us, at your expense. AÃRK will cover the cost of returning the repaired or replacement product to you. When returning the product please include a copy of the warranty form and also proof of purchase.

Warranty request

Products displayed on this website are available while stocks permit and can be removed without any prior notice. The pricing and descriptions of products can also be amended at any point without notice being given. We aim to display the colours of our products as accurately as possible, however as resolution, print methods and screen settings can affect how an item is displayed, the accuracy of colours cannot be guaranteed.

We reserve the right to refuse to supply products to any individual or company. AÃRK is a Trade Mark of AÃRK Collective Pty Ltd, registered Company of Australia at 94 / 604 St Kilda Rd, Melbourne VIC Australia, ACN number 986 5344 70. All associated Intellectual property, including text, product names and descriptions, imagery, brochures and web site design remain the property of AÃRK Collective Pty Ltd and cannot be reproduced without prior written consent. These Terms and Conditions may be updated at any time.