All purchases from aarkcollective.com are entitled to a 14-day money back guarantee. If you are not happy with your purchase for any reason, you can return your watch to us within the first 14-days following receipt of your order and we will offer you a refund or exchange. Returns will only be accepted if the item is in new, unused and re-sellable condition, and with the original packaging. Shipping charges on returned merchandise are at the customer’s expense. Refunds for returned merchandise will be made within 2 weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes incurred will not be refunded. Additionally, refunds will not include the cost of original shipping for change of mind returns.

To make a return, please contact us by email at service@aarkcollective.com to notify us of the reason of your return. Please include your full name and order number as reference.

Faulty products that have been purchased from aarkcollective.com can be replaced, or refunded within 14-days after delivery. For products that become faulty after the 14 days guarantee or have been purchased from an authorised reseller, we offer a 1-year limited warranty. Please refer to our warranty section for more information.

AÃRK Collective ships worldwide. All shipping charges, and delivery timeframes are as stated on checkout. Australian orders are shipped for FREE using Australia Post, which provides an overnight service to most major cities, and a 2-6 business day service for the rest of the country. International orders are shipped via DHL or Australia Post, depending on your preference for an express or economy service.

Once you have completed the checkout process your order will be dispatched within 1-2 business days. Delivery timeframes are subject to carrier updates and are therefore indicative only. Dependent on location, international orders may be subject to import duties and taxes which are the sole responsibility of the receiver. Unfortunately we have no control over these charges and associated delays, therefore we suggest that you contact your local Customs office for additional information ahead of purchase.

We reserve the right to charge a reasonable fee for redelivery charges in the event that you do not, or are unable to, accept delivery of goods for any reason. Shipments which are returned to sender and no longer wanted by the customer will be refunded less the delivery expense.

We accept online payments by Visa, MasterCard, or Pay Pal. When purchasing from AÃRK Collective your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. Credit card details are never stored on the aarkcollective.com website in any way, and are passed on directly to our Payment Gateway (ANZ eGate) for authorisation and authentication.

We respect the privacy of everyone who visits this site. Please read our Privacy Policy so that you have an understanding of how we collect and use the personal information that you provide to us.

Privacy Policy
Personal Information
We protect your personal details and do not sell or give them to other parties. The information that is collected by AÃRK is used for ordering and delivery only. Users who have opted (subscribe) to receive newsletter emails from AÃRK Collective about product updates, specials and news may unsubscribe at any time.

Third Party Tracking Tools
The AÃRK Collective website uses cookies, tracking pixels and related technologies to learn more about the way you interact with our content and more importantly to help us improve your user experience when visiting our site.

Cookies are small data files that are served by our platform and stored on your device which have the ability to store certain information that identifies:
—Your computer’s internet protocol (IP) address
—The type of browser you use and any additional browser software you have installed
—User behaviour (for web analysis services and third party tracking tools such as targeted advertising)

A cookie does not have the ability to collect personally identifiable information about you. Any personal information provided to us which identifies you as an individual or from which your identity can be reasonably ascertained (such as your home address and home telephone number for example) will only be used for the purposes for which it was collected.

By accessing or using this website you acknowledge and agree to be bound by this privacy notice.

You can choose to reject or block the cookies set by this website or any third party suppliers by changing your browser settings – see the Help function within your browser for clarification. Additionally, for further information on how you can opt out of receiving targeted advertising please visit the Digital Advertising Alliance (DAA) website.

Changes to the Privacy Policy
AÃRK Collective reserves the right to modify this Privacy Policy at any time, so please review this page frequently as any changes will be outlined here.

The AÃRK Collective mobile message service (the “Service”) is operated by AÃRK Collective (“AÃRK Collective”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to AÃRK Collective’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of AÃRK Collective through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with AÃRK Collective. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to AÃRK or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other AÃRK Collective mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to AÃRK or email info@aarkcollective.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

AÃRK watches are warranted to the original owner for one year from the date of purchase. The warranty covers any and all parts of the watch that may need repair due to defects in materials or workmanship under normal use. AÃRK Collective’s obligations hereunder are limited to repair or replacement at its option. The warranty excludes the battery, strap and excessive wear or damage to the case or crystal. AÃRK Collective is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the timepiece. Any claim made under the above warranties directly with AÃRK will involve you returning the defective goods to us, at your expense. AÃRK will cover the cost of returning the repaired or replacement product to you. When returning the product please include a copy of the warranty form and also proof of purchase.

Warranty request

Products displayed on this website are available while stocks permit and can be removed without any prior notice. The pricing and descriptions of products can also be amended at any point without notice being given. We aim to display the colours of our products as accurately as possible, however as resolution, print methods and screen settings can affect how an item is displayed, the accuracy of colours cannot be guaranteed.

We reserve the right to refuse to supply products to any individual or company. AÃRK is a Trade Mark of AÃRK Collective Pty Ltd, registered Company of Australia at 94 / 604 St Kilda Rd, Melbourne VIC Australia, ACN number 986 5344 70. All associated Intellectual property, including text, product names and descriptions, imagery, brochures and web site design remain the property of AÃRK Collective Pty Ltd and cannot be reproduced without prior written consent. These Terms and Conditions may be updated at any time.